سياسة الاستبدال والاسترجاع

The replacement and return policy We always strive to ensure our customers shop with confidence and peace of mind by refunding their purchase value or exchanging it with one of our products, while observing the following terms and conditions: (1) - Return and exchange period: • Return period: 3 days. • Exchange period: 7 days. Sets that contain embroidery on the carpet are not returnable, embroidery and tailoring requests are not returnable, only if each product is separate, for example, a bedspread from the bedspreads section or a carpet from the carpets section. • If a set is ordered with the option (adding a Mushaf), the order cannot be returned. • Products must be in their original condition, unused, and with all accessories. • If there is an error in the customer’s phone number, the customer bears the cost of a new shipping. • Children's sets are not returnable due to tailoring. • No returns are accepted on discounted products or those on offer; only exchanges within 3 days, where the offer is activated by adding the number of pieces mentioned in the offer. • The offer is activated before payment to appear on the invoice. • No exchange or return is allowed for any product with tailoring. (2) - Non-refundable service fees: • Shipping fees. • Cash on delivery fees. (3) - Value of exchange and return: • Exchange value: 30 SAR. • Return value: 30 SAR. • In case of a clear defect in the product, the customer will be compensated with a discount code or a shopping voucher valued by the store, or the item will be returned to the store and the defective item’s value refunded. • Orders cannot be canceled or changed after their status changes from (Pending Review). • After the shipment is handed over to the shipping company, our responsibility towards the customer ends, and the customer must contact the shipping company and track the shipment. • If the customer does not respond to the shipping company, they bear the cost of a new shipment. • In case of loss of the shipment, the store compensates the customer for the value of the products after one month from delivery to the shipping company. • Accessories cannot be exchanged or returned, for example: (perfume, prayer beads, box, etc.). • Mushafs are not returnable. (5) - Matters not considered defects: • The transparency of the bedspread is not considered a manufacturing defect; it is recommended to buy dark colors to avoid this. • The appearance of some threads in the product is not considered a defect as long as the customer can cut them. International return and exchange: • No international exchanges or returns due to customs fees. • In case of a clear defect in the product, the customer will be compensated with a discount code or a shopping voucher valued by the store. • If a piece is missing, its value will be refunded. • The customer bears the customs costs if any. • International shipping is very sensitive; the address must be written in English and correctly. Return steps: • Submit a return or exchange request to customer service via WhatsApp at this number +966 53 536 4422. • You will be responded to within 24 hours after submitting your request. • You will receive a return shipping label; please print it and attach it to the returned product, then take it to the nearest shipping branch or contact the shipping company to request a pickup. • The amount will be refunded to your account within 3 working days after the items are received, checked, and confirmed to meet the return conditions.